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Tug Scheduling System
a highly advanced scheduling system which tasks our Internal Movement Vehicle (IMV) fleet based on the workload and the resources available. Managing a fleet of over 200 IMV’s the system recalculates the work plan on a second by second basis to ensure containers are moved as efficiently as possible within the Port. With new Dynamic Export Loading capabilities added in 2009 this system plays a vital role in helping us meet customer expectations.
RTO
a key system that manages the communications links with our cargo handling equipment and despatches work using radio data transmission. This system also records the physical location of containers placed in the park using advanced GPS technologies and Position Determination Systems.
RHIDES
using the latest security technology, including biometric checks, this system provides access control facilities to our Terminals for all our Road Hauliers.
Marine
managing a high number of vessel movements on a daily basis places heavy demands on our Marine department and this key system helps manage and control these operations. Detailed vessel arrival and departure information is gathered by the system and provides the data source for our operational and community based systems.
SCORPIO
our Rail Operations are extremely time critical so close management and control is vital. This real time graphical system shows the current status of operations on our Rail Terminals and provides our rail management team with the necessary information to help meet customer expectations.
Vehicle Booking System
this system allows our hauliers to book the delivery and collection of cargo at the port. Designed to reduce wait times for our hauliers and ease congestion on and around the Port, the system also performs pre-arrival checks at time of booking to speed up the gate handling process.
Labour Management Systems
with such a large workforce it is vital that the necessary systems are in place to ensure that the right person is available at the right time and for the right job. As well as providing key management facilities the system also provides every employee with self service facilities to help manage their own working time…even from home!
PIERS
designed to help support our extensive Engineering and Stores operations which provide a vital service in keeping the Port working effectively. Making extensive use of handheld mobile data terminals the system provides our engineers with the real time data they require to maximise the availability of our key assets.
Quay Manager
with several vessels alongside and working at any one time it is vital that our Terminal Management team have the necessary information available to effectively manage this key operational area. Providing up to the second load/discharge status information the system also automatically monitors performance rates against expected rates, providing alerts where intervention is required to meet tight sailing schedules.
BPOS
introduced in 2009 this berth optimization system uses key operational data to help forecast vessel working time and provides a tool for the planning of berth occupancy across the entire quay.
PFL website
provides extensive information on the Port as well as key information for our customers which is extracted from our systems on a real time basis providing up to the minute status reports.
IT Services
The Port operates on a 24/7 basis and it is vital that it has unlimited access to the mission-critical systems on which it relies. The IT Services group provides these systems using the very latest technology and also maintain and support the critical infrastructure across which the IT services are delivered. There are a number of IT related service areas which work seamlessly together and share the same aim in providing non-stop IT services to the Port
IT Helpdesk
a 24/7 manned helpdesk service which provides a single point of contact for over 4000 customers. Using a wide range of monitoring and investigative tools the Helpdesk team aims to detect and resolve problems before they impact our operational systems. The team involved also use sophisticated Problem Management Systems to monitor and control customer calls and requests for service.
Network Services
the Port has an extensive communications system based around a high speed fibre optic network, across which our systems are delivered. Using fixed and wireless technologies the team supports all of our voice and data requirements as well as a widespread radio and CCTV network.
Technical Support
using the very latest technology our ‘Tech Support’ team manage both our back end infrastructure and ‘front end’ desktop services. Using blade server technology and virtualisation techniques the team make sure that the platforms on which our mission critical systems are based can deliver the highest levels of service and availability possible.
Business Continuity
with IT systems at the very heart of the Port we cannot afford to let a disaster, no matter how big or small, affect the delivery of these systems to our key operational teams. The Port has invested heavily over the years to protect its service levels and ensure business continuity, and we now have systems in place that are widely acknowledged as the best in the business.
destin8
As well as supporting our in-house systems our IT team also act as System Operator for the DESTIN8 Information Exchange System which is widely acknowledged as the most advanced community system in the UK Port Industry. DESTIN8 provides a vital service to our Shipping Lines, the Forwarding Agents and Haulage Companies, as well as linking in the key Government Agencies. Closely linked to the Port’s own internal systems DESTIN8 has eradicated the need for paperwork within the Port Community and at the same time increased the speed at which cargo flows through the Port.
The Port will certainly continue to invest in IT over the coming years to ensure that Felixstowe maintains its pre-eminent position.
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