Contact us

Port of Felixstowe

Tomline House
The Dock
Felixstowe
IP11 3SY

Tel:    +44 (0)1394 604500

Port of Felixstowe is the trading name of The Felixstowe Dock and Railway Company, a limited liability company incorporated by statute.  Its Principal Office is situated in England And Wales at Tomline House, The Dock, Felixstowe, Suffolk, IP11 3SY, United Kingdom. Hutchison Ports (UK) Limited, Registered in England and Wales No. 03484910, Registered Office: Tomline House, The Dock, Felixstowe, Suffolk, IP11 3SY, United Kingdom.


General enquiries

For general enquiries contact our main switchboard. For more specific requests contact the appropriate department as listed further down the page.

Tel:        +44 (0)1394 604500
Fax:       +44 (0)1394 604949
Email:    enquiries@fdrc.co.uk


PORT POLICE PASS OFFICE / RHIDES

When entering the Port of Felixstowe you will be issued with a security pass. For any queries
regarding the issue of this security pass or general enquires regarding RHIDES please contact our
Port Police Pass Office:

Tel:        +44(0)1394 604830
Email:    portpolicepassoffice@fdrc.co.uk


PARIS

For information regarding Paris please contact
Andrew Barker, Systems Manager

Tel:        +44(0)1223 531821
              +44(0)1223 531800
Fax:       +44(0)1223 531801
Email:    andy.barker@paris-tms.com


GENERAL WEBSITE ENQUIRIES

To report problems with this website please contact our Information Systems Helpdesk.

Tel:        +44(0)1394 604915
Fax:       +44(0)1394 604949
Email:    helpdesk@hpuk.co.uk


HUTCHISON LOGISTICS

For more information about Hutchison Logistics, please contact us at:

Tel:          +44(0)1394 604050 – Felixstowe office
                +44(0) 20 7350 5635 – London office
Email:      enquiries@hutchisonlogistics.co.uk
Website:  www.hutchisonlogistics.com

OPERATIONAL SUPPORT OFFICE
CONTAINER DIVISION

For assistance with our VBS system, haulage and Fork Park movements please contact our Customer Service Centre. A 24 hour helpdesk is available Monday to Friday (excluding public holidays).
At weekends the helpdesk will close at 15.00hrs Saturday and reopen at 23.00hrs Sunday. For assistance when the helpdesk is closed please use the general enquiries number below.

Tel:        +44(0)1394 604500
Email:    csc@fdrc.co.uk

If you wish us to call you back regarding your query, please state this in your e-mail and we will do so as soon as possible.

VBS - Opting out of Guaranteed Bookings To disable your VBS account from being able to purchase Guaranteed VBS Bookings, please send your request stating your name and VBS account number to the following address:

Email:    vbsadministrators@fdrc.co.uk

VBS - Disputing Charges on your VBS Account
To dispute a charge on your VBS account (including No Show charges) please send your case in writing to either:

Email:    vbsadministrators@fdrc.co.uk

Address: VBS Finance Administrator, Tomline House, The Dock, Felixstowe IP11 3SY