Over 4,000 HGV drivers visit the Port of Felixstowe every day. Although the Port offers a 24-hour service, 40% of these arrivals occur within a daily six-hour period. To enable the Port to improve its service level to hauliers and plan its yard resource more efficiently, a Vehicle Booking System (VBS) has been introduced at Trinity Terminal.

By ensuring that drivers pre-book their containers for collection/delivery within certain allocated time slots, VBS will enable a better spread of jobs throughout the working day.

VBS has already had a significant impact on the number of rejections that occur within the gate complexes. Previously, approximately 15% of all arriving drivers were rejected due to incorrect or incomplete information being entered in advance of their arrival.

The full introduction of VBS will enable the Port to use the information provided in advance to improve the service level offered to hauliers.

For further information on VBS, please click here