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Newsflash

Application of Daily VBS Quotas

In response to recent problems caused by some operators making block bookings during peak periods a daily quota has now been applied to all hauliers.

This quota is based on the maximum number of bookings each haulier has used over recent weeks and is intended to prevent hauliers taking more bookings than they have historically used. No haulier has been given a quota of less than this figure.

For further information, please click here...

Changes to overnight tolerances from Sunday 14 February.

With effect from Sunday the 14th of February the following changes will be applied.

- Bookings between 2300hrs and 04:00hrs will be able to be in-gated from 23:00hrs up until 04:59hrs.
- Any outstanding bookings, yet to be in-gated, from between these times will be timed out (No Show) at 05:00hrs.
- Bookings for 05:00 will commence from 05:00 only and expire at 06:30.
- Bookings from 06:00 onwards will have the usual tolerances +/- 30minutes associated.

It is essential that all hauliers/drivers who arrive overnight are aware of these changes and overnight bookings are amended accordingly.

Welcome

The Port of Felixstowe introduced a Vehicle Booking System (VBS) at Trinity Terminal in early 2007.

Previously, the Port had experienced daily ‘peaks and troughs’ of hauliers arriving at the Terminal due to customer demand for certain delivery times. VBS places a limit on the maximum number of hauliers allowed in any one-hour period and, by allowing the Port to anticipate daily traffic flows, will help to ensure that sufficient resources are made available to meet demand.

The introduction of VBS at the Port of Felixstowe allows customers to play an active role in reducing the turnaround times for drivers arriving at the Terminal. As a result, drivers now receive a better service because the system has eliminated the previously high levels of rejections caused by missing, or incorrect, information, and ensures that queues in front of the gates at peak periods are manageable.

We believe that VBS, combined with our ongoing commitment to investing in the latest technology and equipment, will enable us to deliver a significantly enhanced level of service to our customers in the future.

For further information on VBS, please click here