NEW TERMINAL OPERATING SYSTEM
Performance across all areas of the container division; vessel, road and rail, has improved significantly over the last 72 hours.
The average turnaround time for trucks at our container terminals is down to 48 minutes. Quayside productivity is double that achieved in early part of last week and rail operation has stabilised.
The understanding of our customers has been greatly appreciated during the start-up phase of the new operating system. Our team will continue to work 24/7 to iron out minor teething issues and bring service levels back up to our usual high standards. We are confident of further improvement over the coming days.
The new operating system will provide the Port of Felixstowe with an efficient, stable and reliable platform to support service delivery for many years to come. We apologise to any customers or port users who have suffered delay or disruption during its implementation.
18 June 2018