NEW TERMINAL OPERATING SYSTEM

We apologise to all port users who are suffering delays and inconvenience following the introduction of our new terminal operating system and the consequences for supply chains. We are continuing to work with our partners to improve performance across all areas of the container division; vessel, road and rail to reduce further delays and disruptions to the supply chain.

Despite the difficulties nearly 110,000 TEUs have been handled through our quays since the new system went live. Average daily throughputs have been 24% higher in the last week than in the first week of operation and last week volume also represents 86% of the volume we handled in an average normal week. 

In the last week we have also handled 96% of pre go-live haulage volumes though we recognise that average haulier turnaround times still need to improve.

There have been a number of issues with the way the new system communicates with existing systems that are affecting the overall performance. Some of these, such as those which led to exceptional haulage delays, have been resolved and our team is continuing to work round-the-clock to resolve the remaining issues. We are seeing improvements on a shift-by-shift basis, and when fully optimised, we expect productivity to be better than under the previous terminal operating system. 

In the meantime, sub-contractors have been employed to provide additional manpower and additional equipment has been deployed to mitigate the impact on customer service. 

We have had excellent cooperation from all port users and we are working actively with our shipping line customers to avoid further disruption to their network and to minimise the impact on the supply chain. 

The new terminal operating system will provide improved long term resilience as well as increasing operational performance and consistency in future. We would like to thank you for your understanding, your patience and your continued support during this phase of its implementation.

25 June 2018