Contact Port of Felixstowe

Port of Felixstowe is the trading name of The Felixstowe Dock and Railway Company, a limited liability company incorporated by statute. Registered No. ZC000205.  Its Principal Office is situated in England and Wales at Tomline House, The Dock, Felixstowe, Suffolk, IP11 3SY, United Kingdom. Hutchison Ports (UK) Limited, Registered in England and Wales No. 03484910, Registered Office: Tomline House, The Dock, Felixstowe, Suffolk, IP11 3SY, United Kingdom.

For general enquiries contact our main switchboard. For more specific requests contact the appropriate department as listed further down the page.

Tel:        +44 (0)1394 604500
Fax:       +44 (0)1394 604949
Email:    [email protected]

When entering the Port of Felixstowe you will be issued with a security pass. For any queries
regarding the issue of this security pass or general enquires regarding RHIDES please contact our
Port Police Pass Office:

Tel:        +44(0)1394 604830
Email:   [email protected]

For information regarding Paris please contact
Customer Support

Tel:        +44(0)1223 531821
+44(0)1223 531800
Fax:       +44(0)1223 531801
Email[email protected]

For more information about Hutchison Logistics, please contact us at:

Tel:          +44(0)1394 613532 – Felixstowe office
+44(0) 20 7350 5635 – London office
Email:      [email protected]

For assistance with our VBS system, Haulage and Fork Park movements, please contact our Customer Service Centre. A helpdesk is available 24-hours, Monday to Friday (excluding public holidays).
At weekends, the helpdesk will close at 15.00hrs Saturday and re-open at 19.00hrs Sunday. For assistance when the helpdesk is closed, please use the general enquiries number below.

Tel:        +44(0)1394 604060
Email:    [email protected]

If you would like us to call you regarding your query, please state this in your e-mail and we will do so as soon as possible.

VBS – Opting out of Guaranteed Bookings

To disable your VBS account and not be able to purchase Guaranteed VBS Bookings, please send your request clearly stating your name and VBS account number to the following address:

Email:    [email protected]

VBS – Disputing Charges on your VBS Account

To dispute a charge on your VBS account (including No Show charges), please send your case in writing to either:

Email:    [email protected] or

Address: VBS Finance Administrator, Tomline House, The Dock, Felixstowe IP11 3SY

The Port of Felixstowe administers tender opportunities through an E-tender Portal. All tender opportunities advertised for the Port of Felixstowe shall be advertised under the Hutchison Ports identity. Please note that further opportunities may be available with Hutchison Ports for Harwich International Port and London Thamesport.

All interested parties are required to register on the E-tender Portal, the link is provided below.

E-tender Portal:

For further enquiries or assistance please contact

Email[email protected]