Haulier Information

Hutchison Ports (UK) Limited (HPUK) has introduced a series of measures at all three of its ports to enhance security and tighten access controls, particularly to the terminals.

The ISPS Code requires ports to record all visitors to their facilities. Hauliers represent the port’s largest group of visitors , approximately 4,000 movements in and out each day. It is essential for HPUK to record these haulier movements without adding to the time taken to process hauliers through the gates.

The Port of Felixstowe is compliant with both ISPS and AEO regulations. Hauliers and their vehicle may be subject to search and must at all times be in possession of a valid ID. The Road Traffic Act (Highway Code) applies in all areas of the port.

Please use the links below to find out more about delivering to or collecting from the Port of Felixstowe:

CONTAINER TERMINAL

Container Terminal General Information

Before arriving to deliver and collect containers.

Find out more
RO-RO DOOLEY TERMINAL

Dooley Terminal (Ro/Ro) General Information

Before arriving to deliver and collect Roll On – Roll Off (Ro-Ro) Trailers.

Find out more
Vehicle Booking System Login

Vehicle Booking System (VBS)

The Vehicle Booking System or (VBS) is a real-time appointment system used by hauliers wishing to deliver and collect containers at the Port of Felixstowe.

Find out more

VBS HELPDESK

A 24-hour helpdesk is available Monday to Friday (excluding public holidays).

At weekends, the helpdesk will close at 15:00hrs Saturday and reopen at 23:00hrs Sunday.

The helpdesk can be contacted during these times on +44 (0)01394 604060

VBS General enquiries

For general enquiries relating to VBS at the Port of Felixstowe, please contact the Customer Services Team via email on  csc@fdrc.co.uk

If you wish us to call you back regarding your query, please state this in your email and we will do so as soon as possible.

WEBSITE ENQUIRIES

To report any technical problems with the VBS website, please contact our Information Systems Helpdesk by phone on +44(0)1394 604915 or email helpdesk@hpuk.co.uk

DISPUTING CHARGES ON YOUR VBS ACCOUNT

To dispute a charge on your VBS account (including No Show charges), please send your case in writing to either:

Email: vbsadministrators@fdrc.co.uk
Post: VBS Finance Administrator, Tomline House, The Dock, Felixstowe, IP11 3SY

Please see the Frequently Asked Questions relating to disputing of VBS2 charge for full details of the information required in order for the Port of Felixstowe to respond to your request.

OPTING OUT OF GUARANTEED BOOKINGS

To disable your VBS account from being able to purchase Guaranteed VBS Bookings, please send your request stating your name & VBS account number to the following address:

Email: vbsadministrators@fdrc.co.uk