Dooley Terminal (Ro/Ro) General Information

Information for drivers before arrival for delivering and collecting Roll On – Roll Off (Ro-Ro) Trailers.

Dooley Terminal

Before entering the terminal, please watch the haulier induction film below:

Watch Videos

Emergency / Contact numbers

Fire & ambulance
01394 604300
01394 604747

Traffic Flow Diagram and Safety rules



DFDS Customer Service:

+44 1394 603766

+44 1394 603767

As a requirement of the International Ship and Port Facility Security (ISPS) Code, which came into effect in July 2004, Hutchison Ports (UK) Limited (HPUK) has introduced a series of measures at all three of its ports to enhance security and tighten access controls, particularly to the terminals.

The ISPS Code requires ports to record all visitors to their facilities. As hauliers represent the largest group of visitors – for instance, making up some 4,000 movements in and out of the Port of Felixstowe each day – it is essential that HPUK introduces a way of recording their comings and goings, without adding to the time taken to process them through the gates.

Following extensive discussions with representatives from shipping lines, haulage companies, the Road Haulage Association, Felixstowe Port Users’ Association and Freight Transport Association, HPUK decided to introduce an identity card for hauliers, known as RHIDES, for Road Haulier IDEntity System, at The Port of Felixstowe and London Thamesport.

All hauliers entering the terminals must have a valid RHIDES card. In order to obtain a RHIDES card, drivers will need to attend the pass office with their driving licence and a valid VBS or DFDS booking reference.

The Pass Office is open between the hours of 0700 hours and 2300 hours, Monday to Friday.

Please contact the pass office team on 01394 604830 or 604812 or if you require any further information.


Route to Pass Office
Drivers Terms and Conditions


Hutchison Ports (UK) Limited
Tomline House
The Dock
IP11 3SY

General Enquiries / Pass Office:
For general enquiries regarding RHIDES, please contact us by Telephone or E-mail.

Telephone: +44 (0)1394 604830 / 604812

Pass Office Opening Hours – 0700-2300hrs Mon-Fri

Website Enquiries:
To report any technical problems with this website please contact our Information Systems Helpdesk.

Telephone: +44 (0)1394 604915
Fax: +44 (0)1394 604949