Tel: +44 (0)1394 604500
Port of Felixstowe is the trading name of The Felixstowe Dock and Railway Company, a limited liability company incorporated by statute. Registered No. ZC000205. Its Principal Office is situated in England and Wales at Tomline House, The Dock, Felixstowe, Suffolk, IP11 3SY, United Kingdom. Hutchison Ports (UK) Limited, Registered in England and Wales No. 03484910, Registered Office: Tomline House, The Dock, Felixstowe, Suffolk, IP11 3SY, United Kingdom.
For general enquiries contact our main switchboard. For more specific requests contact the appropriate department as listed further down the page.
Tel: +44 (0)1394 604500
Fax: +44 (0)1394 604949
When entering the Port of Felixstowe you will be issued with a security pass. For any queries
regarding the issue of this security pass or general enquires regarding RHIDES please contact our
Port Police Pass Office:
Tel: +44(0)1394 604830
For information regarding Paris please contact
Andrew Barker, Systems Manager
Tel: +44(0)1223 531821
Fax: +44(0)1223 531801
To report problems with this website please contact our Information Systems Helpdesk.
Tel: +44(0)1394 604915
Fax: +44(0)1394 604949
For more information about Hutchison Logistics, please contact us at:
Tel: +44(0)1394 604050 – Felixstowe office
+44(0) 20 7350 5635 – London office
For assistance with our VBS system, Haulage and Fork Park movements please contact our Customer Service Centre. A 24 hour helpdesk is available Monday to Friday (excluding public holidays).
At weekends the helpdesk will close at 15.00hrs Saturday and re-open at 19.00hrs Sunday. For assistance when the helpdesk is closed please use the general enquiries number below.
Tel: +44(0)1394 604060
If you wish us to call you back regarding your query, please state this in your e-mail and we will do so as soon as possible.
VBS - Opting out of Guaranteed Bookings, to disable your VBS account from being able to purchase Guaranteed VBS Bookings, please send your request stating your name and VBS account number to the following address:
VBS - Disputing Charges on your VBS Account, to dispute a charge on your VBS account (including No Show charges) please send your case in writing to either:
Email: firstname.lastname@example.org or
Address: VBS Finance Administrator, Tomline House, The Dock, Felixstowe IP11 3SY
The Port of Felixstowe administers tender opportunities through an e-tender portal. All tender opportunities advertised for the Port of Felixstowe shall be advertised under the Hutchison Ports identity. Please note that further opportunities may be available with Hutchison Ports for Harwich International Port and London Thamesport.
All interested parties are required to register on the e-tender portal, the link is provided below.
E-tender Portal: procurement.hpuk.co.uk
For further enquiries or assistance please contact